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Senior QA Automation Engineer - Contact Center & IVR

Quality AssuranceHybridFull-timeID: REQ-43691
N2P Systems
Toronto, Ontario, Canada5-8 years$110K - $120K CADPosted Today
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Role Overview

We are seeking a Senior Quality Engineering professional with strong expertise in Contact Center platforms, IVR/Routing automation, and UI/API test automation. The role will contribute to enterprise-scale banking technology initiatives, providing technical leadership across maintenance releases, enhancements, and ongoing support activities.

Key Responsibilities

  • Design, develop, and execute comprehensive test strategies for Contact Center and IVR solutions.
  • Perform IVR and call-routing automation and validate end-to-end customer and agent workflows.
  • Develop and maintain UI and API automation for enterprise applications.
  • Automate and validate Agent Desktop functionality and workflows.
  • Support maintenance releases, enhancements, regression testing, integration testing, and ongoing production support activities.
  • Analyze test failures, troubleshoot defects, and collaborate with development and technology teams on resolution.
  • Maintain automation assets, test documentation, and technical artifacts throughout the delivery lifecycle.
  • Work within a structured Agile and Scaled Agile delivery environment.

Required Skills & Qualifications

  • Proven Quality Engineering experience with Contact Center platforms.
  • Hands-on experience with IVR and routing automation.
  • Practical experience with UI and API automation testing.
  • Experience with Agent Desktop automation.
  • Strong Core Java skills for test automation and technical troubleshooting.
  • Experience working with enterprise development and delivery tools such as Git/Bitbucket, JIRA, Confluence, and IntelliJ or Eclipse.
  • Experience working within an Agile delivery environment.
  • Experience with Cyara or Hammer for IVR and routing automation.
  • Experience with Selenium, Postman, Karate, or similar automation tools.
  • Experience with AWS Amazon Connect.
  • Experience in banking or financial services environments.
  • Experience providing technical leadership for maintenance releases, enhancements, and support activities.

Role Pre-Screening Criteria

Applicants will be asked to answer the following qualifying questions when applying for this position:

  • 1Are you legally authorized to work in Canada without visa sponsorship?
  • 2Do you have hands-on experience in Quality Engineering/QA automation for Contact Center platforms, including IVR and call-routing testing?
  • 3Do you have hands-on experience with IVR/Routing automation tools such as Cyara, Hammer, or similar tools, along with UI/API automation using Selenium, Postman, Karate, or equivalent?
  • 41. Do you have strong Core Java automation experience and are you comfortable working in a hybrid role requiring 4 days onsite in Toronto, ON?

Target Tech Stack

Quality EngineeringContact Center PlatformsIVR/Routing AutomationUI/API AutomationAgent Desktop AutomationCore JavaCyaraHammerSeleniumPostmanKarateGit/BitbucketJIRAConfluenceIntelliJ/EclipseStructured Scaled AgileAWS Amazon ConnectIVRRouting AutomationUI AutomationAPI AutomationGitBitbucketIntelliJEclipseAgileScaled AgileAWSAmazon Connect

Quick Details

Location
Toronto, Ontario, Canada
Employment Type
Full-time
Work Arrangement
Hybrid
Experience Level
5-8 years
Compensation
$110K - $120K CAD
Domain Focus
Quality Assurance
Requisition Ref
REQ-43691

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