Senior QA Automation Engineer – Contact Center (French or English Speaking)

Role Overview

Key Responsibilities

• Design, develop, and execute automated testing strategies for Contact Center platforms.
• Perform IVR and routing automation using tools such as Cyara, Hammer, or similar platforms.
• Develop and maintain automated tests across UI and APIs.
• Perform Agent Desktop automation and testing.
• Support maintenance releases, enhancements, and ongoing support activities.
• Provide technical leadership for testing and automation initiatives.
• Collaborate within a structured scaled Agile environment.
• Work with development and technical teams to identify, investigate, and resolve defects.

Required Skills & Qualifications

• Strong Quality Engineering or QA Automation experience within Contact Center platforms.
• Hands-on experience with IVR and routing automation.
• Experience with Contact Center testing tools such as Cyara or Hammer.
• Experience with UI and API automation testing.
• Strong Core Java knowledge.
• Professional French-speaking capability and testing capabilities.
• Strong knowledge of AWS Amazon Connect.
• Agent Desktop automation experience.
• Familiarity with Git, Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse.
• Experience working in a structured scaled Agile environment.

Applicants will be asked to answer the following qualifying questions when applying for this position:

• 1Are you legally authorized to work in Canada without visa sponsorship?
• 2Do you have hands-on Quality Engineering or QA Automation experience with Contact Center platforms, including IVR or routing automation using Cyara, Hammer, or similar tools?
• 3Do you have hands-on experience with Core Java and automated testing across UI and APIs, and are you professionally capable of working in French?