Senior Site Reliability Engineer – Adobe Cloud & Edge Delivery

Role Overview

Key Responsibilities

• Operate and support high-traffic public-facing websites delivered through an enterprise CDN and edge platform.
• Monitor and troubleshoot CDN/edge behavior, DNS, certificates, caching, cache invalidation, WAF, bot management, and third-party integrations.
• Build and maintain external synthetic monitoring, automated smoke tests, dependency checks, and production observability.
• Establish and operate reliability practices around SLIs, SLOs, error budgets, RUM, CDN logs, SIEM data, and Core Web Vitals.
• Lead or support customer-facing production incidents, senior escalations, root-cause analysis, post-incident reviews, and continuous reliability improvements.
• Support Git-based production release processes, CI/CD controls, branch protection, automated checks, performance validation, secret scanning, rollback, revert, republish, and cache purge procedures.
• Develop and maintain configuration as code and infrastructure-as-code practices for CDN and edge configurations.
• Define and exercise recovery procedures for content sources, Git repositories, CDN configuration, edge configuration, certificates, WAF policies, and other critical delivery components.
• Support business continuity, disaster recovery, RTO/RPO planning, resilience exercises, and failure scenario testing.
• Analyze web performance regressions, browser rendering, network behavior, page-load performance, waterfall data, third-party scripts, tags, and APIs.
• Partner with vendors and internal teams on production escalations, SLA/OLA tracking, operational readiness, and technology risk.
• Maintain runbooks, incident playbooks, release controls, audit evidence, access controls, and operational documentation.

Required Skills & Qualifications

• Strong hands-on experience operating high-traffic, public-facing websites behind an enterprise CDN.
• Deep expertise in CDN configuration and edge delivery, including origin behavior, caching, cache invalidation, edge logic, TLS/SSL, DNS, and traffic routing.
• Practical production experience with Web Application Firewalls, including rule management, tuning, false-positive analysis, and enforcement.
• Experience with bot management and protecting web applications while allowing legitimate crawlers and business-critical traffic.
• Strong observability experience using logs, metrics, RUM, synthetic monitoring, SLIs, SLOs, and error budgets.
• Strong web performance engineering experience, including Core Web Vitals, browser rendering, network behavior, page-load performance, and waterfall analysis.
• Working knowledge of JavaScript and CSS for troubleshooting modern public-facing web applications.
• Strong Git-based release engineering and CI/CD experience in production environments.
• Hands-on Infrastructure as Code or Configuration as Code experience.
• Proven production incident management, root-cause analysis, and post-incident review experience.
• Experience working within enterprise change management, audit, access control, compliance, and third-party risk requirements.

Preferred Qualifications

• Hands-on experience with Akamai and/or Cloudflare.
• Experience with Adobe Experience Manager (AEM), Edge Delivery Services, or similar vendor-managed web delivery platforms.
• Experience in financial services or another highly regulated enterprise environment.
• Experience with Python, Java, or JavaScript-based automation.
• Experience developing automated runbooks and operational tooling.
• Familiarity with accessibility, SEO, multilingual web delivery, and enterprise content platforms.
• Experience supporting vendor-managed SaaS platforms and third-party technology controls.

Applicants will be asked to answer the following qualifying questions when applying for this position:

• 1Are you legally authorized to work in Canada without visa sponsorship?
• 2Do you have hands-on experience operating high-traffic public-facing websites behind an enterprise CDN, including CDN configuration, caching, cache invalidation, edge logic, TLS, and DNS?
• 3Do you have hands-on experience with web performance and observability, including Core Web Vitals, Real User Monitoring (RUM), synthetic monitoring, CDN/edge logs, and SLOs/SLIs or error budgets?
• 4Do you have production experience with WAF/bot management and customer-facing incident response, including troubleshooting and leading incidents in an enterprise environment?
• 5Have you worked hands-on with Adobe Experience Manager (AEM) as a Cloud Service or Adobe Edge Delivery Services in a production environment?