Senior Amazon Connect Engineer
IT & InfrastructureHybridFull-timeID: REQ-43686
N2P Systems
Toronto, Ontario, Canada5-8 years$110K - $120K CADPosted 1 week ago
Role Overview
We are seeking a Senior Amazon Connect Engineer with 5+ years of hands-on experience designing, implementing, and supporting enterprise-scale Amazon Connect contact center environments. The role focuses on Contact Flows, routing, IVR, AWS integrations, telephony and voice technologies, and enterprise Contact Center infrastructure.
Key Responsibilities
- Design and support Amazon Connect Contact Center solutions at enterprise scale.
- Develop and maintain Contact Flows, Routing Profiles, Queues, IVR, and call-routing solutions.
- Integrate Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
- Troubleshoot routing issues, call failures, and performance bottlenecks.
- Work with telephony and voice technologies including SIP, VoIP, CTI, IVR, and call routing.
- Support CRM integrations with platforms such as Salesforce, Zendesk, or similar platforms.
- Apply Java development skills to Contact Center solutions and integrations.
- Work with enterprise Contact Center infrastructure and associated networking technologies.
Required Skills & Qualifications
- 5+ years of hands-on experience with Amazon Connect.
- Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
- Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
- Strong understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
- Experience designing and supporting enterprise-scale Contact Center infrastructure.
- Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
- Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
- Strong Java development skills.
- Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.
- Knowledge of Amazon Lex for chatbot and voice bot implementations.
- Knowledge of Python and JavaScript.
- Exposure to Cisco Contact Center technologies including UCCE and CVP.
Role Pre-Screening Criteria
Applicants will be asked to answer the following qualifying questions when applying for this position:
- 1Are you legally authorized to work in Canada without visa sponsorship?
- 2Do you have 5+ years of hands-on experience with Amazon Connect, including Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design?
- 3Do you have hands-on experience integrating Amazon Connect with AWS services such as Lambda, DynamoDB, API Gateway, S3, and CloudWatch?
Target Tech Stack
Amazon ConnectContact FlowsRouting ProfilesQueuesIVRCall Routing DesignAWS LambdaDynamoDBAPI GatewayS3CloudWatchTelephonySIPVoIPCTIEnterprise-scale Contact Center InfrastructureCRM IntegrationJavaRoutingSwitchingMPLSAmazon LexPythonJavaScriptCisco UCCECisco CVPCall RoutingEnterprise Contact Center InfrastructureSalesforceZendeskNetworking
Quick Details
- Location
- Toronto, Ontario, Canada
- Employment Type
- Full-time
- Work Arrangement
- Hybrid
- Experience Level
- 5-8 years
- Compensation
- $110K - $120K CAD
- Domain Focus
- IT & Infrastructure
- Requisition Ref
- REQ-43686
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