OnBase Support Engineer (L3)

IT & InfrastructureHybridFull-timeID: REQ-43662

N2P Systems

Toronto, ON8+ years$110K - $0 CADPosted 1 week ago

Role Overview

## Role Overview The OnBase Support Engineer (L3) will serve as a senior technical SME responsible for enterprise Hyland OnBase support, platform engineering, integration support, optimization and production governance. The role focuses on resolving complex L3 incidents, driving root cause analysis and permanent fixes, improving platform resilience and scalability, and supporting stable releases and continuous service improvement. ## Key Responsibilities - Resolve critical and complex OnBase incidents escalated from L2 and lead root cause analysis through permanent remediation. - Design and implement OnBase configurations, performance improvements and platform optimizations. - Support OnBase upgrades, patching and system enhancements. - Provide SME support for integrations involving APIs, middleware and upstream systems. - Define best practices for document workflows and automation. - Lead production releases, deployment strategies and post-release stabilization. - Ensure release and change activities follow governance requirements and mitigate operational risk. - Guide L1/L2 support teams, reduce incident backlog and improve MTTR. - Drive SLA adherence and continuous service improvement. - Contribute to improved system resilience, faster resolution of complex issues, optimized OnBase performance and stable production releases. ## What We Are Looking For - 8+ years of experience in enterprise application support and engineering, with deep expertise in Hyland OnBase. - Strong hands-on OnBase expertise across administration, workflow, Unity and integration capabilities. - Strong SQL and database troubleshooting experience. - Experience with enterprise application architecture and support models. - Strong understanding of integration technologies including APIs, web services and middleware. - Experience working with ITIL-based incident, problem and change management. - Proven L3 production support experience, including RCA, permanent fixes and complex incident resolution. - Experience supporting production releases, system enhancements and operational stabilization. ## Preferred & Bonus Experience - Experience in Insurance or Financial Services. - Exposure to OnBase migration, modernization or transformation programs. - Automation and scripting experience using PowerShell or batch jobs. - Experience with performance tuning and system scalability. - Exposure to migration or modernization initiatives involving OnBase, Appian or CP4BA.

Key Responsibilities

Resolve critical and complex OnBase incidents escalated from L2 and lead root cause analysis through permanent remediation.
Design and implement OnBase configurations, performance improvements and platform optimizations.
Support OnBase upgrades, patching and system enhancements.
Provide SME support for integrations involving APIs, middleware and upstream systems.
Define best practices for document workflows and automation.
Lead production releases, deployment strategies and post-release stabilization.
Ensure release and change activities follow governance requirements and mitigate operational risk.
Guide L1/L2 support teams, reduce incident backlog and improve MTTR.
Drive SLA adherence and continuous service improvement.
Contribute to improved system resilience, faster resolution of complex issues, optimized OnBase performance and stable production releases.
## What We Are Looking For
8+ years of experience in enterprise application support and engineering, with deep expertise in Hyland OnBase.
Strong hands-on OnBase expertise across administration, workflow, Unity and integration capabilities.
Strong SQL and database troubleshooting experience.
Experience with enterprise application architecture and support models.
Strong understanding of integration technologies including APIs, web services and middleware.
Experience working with ITIL-based incident, problem and change management.
Proven L3 production support experience, including RCA, permanent fixes and complex incident resolution.
Experience supporting production releases, system enhancements and operational stabilization.
## Preferred & Bonus Experience
Experience in Insurance or Financial Services.
Exposure to OnBase migration, modernization or transformation programs.
Automation and scripting experience using PowerShell or batch jobs.
Experience with performance tuning and system scalability.
Exposure to migration or modernization initiatives involving OnBase, Appian or CP4BA.

Required Skills & Qualifications

Strong proficiency and experience with Hyland OnBase
Strong proficiency and experience with SQL / Database Troubleshooting
Strong proficiency and experience with Enterprise Application Architecture
Strong proficiency and experience with Enterprise Application Support Models
Strong proficiency and experience with ITIL
Strong proficiency and experience with SQL
Strong proficiency and experience with Enterprise Application Support
Strong proficiency and experience with APIs
Strong proficiency and experience with Web Services
Strong proficiency and experience with Middleware

Target Tech Stack

Hyland OnBaseSQL / Database TroubleshootingEnterprise Application ArchitectureEnterprise Application Support ModelsAPIsWeb ServicesMiddlewareITILPowerShellBatch JobsPerformance TuningSystem ScalabilityInsurance / Financial ServicesOnBase Migration / ModernizationOnBase AdministrationOnBase WorkflowOnBase UnityOnBase IntegrationSQLDatabase TroubleshootingEnterprise Application SupportIncident ManagementProblem ManagementChange ManagementOnBase MigrationOnBase Modernization

Quick Details

Location: Toronto, ON
Employment Type: Full-time
Work Arrangement: Hybrid
Experience Level: 8+ years
Compensation: $110K - $0 CAD
Domain Focus: IT & Infrastructure
Requisition Ref: REQ-43662

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