Senior IVR Developer – Cisco CVP / Call Studio
Software EngineeringHybridFull-timeID: REQ-43685
N2P Systems
Toronto, Ontario, Canada3-5 years$110K - $120K CADPosted 1 week ago
Role Overview
We are seeking a Senior IVR Developer with hands-on experience in enterprise DTMF IVR application development and Cisco Contact Center technologies. The role focuses on Cisco CVP and Call Studio development, Java-based IVR components, backend integrations, and integration with UCCE/ICM routing environments.
Key Responsibilities
- Develop and support DTMF IVR applications within Contact Center environments.
- Build IVR solutions using Cisco CVP, Cisco Call Studio, and VXML Server.
- Develop CVP Custom Elements using Java.
- Integrate IVR applications with backend systems through HTTP REST APIs, OAuth2, XML Web Services, and MS SQL Server.
- Develop customer self-service solutions and support data sharing between IVR and agent desktop environments.
- Integrate CVP IVR applications with UCCE/ICM routing scripts, DNIS, skill-group queuing, CTI variables, and Finesse Agent Desktop.
- Work with Contact Center testing capabilities including Cyara.
Required Skills & Qualifications
- 4+ years of experience in DTMF IVR application development in CVP Contact Center environments.
- Hands-on Cisco Call Studio and Cisco CVP experience.
- Experience with VXML Server and CVP Custom Elements using Java.
- Strong Java development experience with client backend integrations.
- Experience with Apache Tomcat.
- Experience with UCCE/ICM integration and associated Contact Center routing and agent desktop concepts.
- Experience with DNIS, skill-group queuing, CTI variables, and Finesse Agent Desktop.
- Knowledge of Cyara.
- Strong knowledge of AWS Amazon Connect.
Role Pre-Screening Criteria
Applicants will be asked to answer the following qualifying questions when applying for this position:
- 1Are you legally authorized to work in Canada without visa sponsorship?
- 2Do you have 4+ years of hands-on experience in DTMF IVR application development using Cisco CVP and/or Cisco Call Studio?
- 3Do you have hands-on experience developing IVR applications using Java and VXML/VXML Server, including CVP Custom Elements?
Target Tech Stack
DTMF IVR Application DevelopmentCisco CVPCisco Call StudioVXML ServerJavaCVP Custom ElementsApache TomcatHTTP REST APIsOAuth2XML Web ServicesMS SQL ServerUCCEICMDNISCTI VariablesFinesse Agent DesktopCyaraAWS Amazon ConnectDTMF IVRIVR Application DevelopmentREST APIsCustomer Self-ServiceCTI
Quick Details
- Location
- Toronto, Ontario, Canada
- Employment Type
- Full-time
- Work Arrangement
- Hybrid
- Experience Level
- 3-5 years
- Compensation
- $110K - $120K CAD
- Domain Focus
- Software Engineering
- Requisition Ref
- REQ-43685
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